We offer a risk-free 30-day money back guarantee.* If you're not happy, we're not happy. We are confident that you will absolutely love your HexClad cookware and if you do not we will be happy to refund you within our 30-day return window.
*Customer is responsible for paying return shipping.
To complete your return, we require a receipt or proof of purchase.
If you are not completely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date of purchase.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. Please note: Since all of our cookware is made by hand, it is possible your new cookware may have very minor blemishes. This will not affect the performance of your cookware.
Price Match Policy:
At this time, HexClad does not offer price matching on free promotional deals.
Pricing and sales on hexclad.com are subject to change. We offer a 14-day price match guarantee on hexclad.com only. If you purchased an item on our website and the price of that item decreases within the 14-day window we will refund you the difference.
We do not price match 3rd Party Sellers or Retailers.
Only one discount code can be used per order. More than one discount code cannot be applied to an order.
*Customers located within the EU may use our returns portal to generate a return shipping label, but the customer is responsible for the cost of the label. Unfortunately, we are unable to provide return shipping labels from locations outside of the EU. Return shipping from locations outside of the EU must be arranged by the customer.